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Brian McClafferty


The future of work: How industry is overcoming staffing shortages

There has been a major crisis in the hospitality industry. Businesses are struggling to provide customers with good service because of low staffing levels. This has resulted in many people within the industry to adopt technology as a way of combating this problem and ensuring that they can continue delivering excellent service.

About Brian McClafferty:

Brian McClafferty is a hospitality veteran with twenty-five years of experience, starting as a glass collector and working his way up to being a manager in large chains and bars in stadiums. He has consulted for venues and festivals up to 70,000 attendees. Now he's at leading the drive to adopt new technology, while helping venues increase their revenue, staff efficiency, and customer satisfaction.