Creating a High Performing and Emotionally Intelligent Team
What distinguishes a high-performing team from one that regularly fails to meet customer expectations?
This seminar will provide practical tips on how to achieve more from your team(s), particularly those that are customer-facing. Also, understand why key Emotional Intelligence skills such as empathy, self-awareness, and emotional control are essential in creating high performance and outstanding customer relationships.
Ben Rawal is the CEO of Soft Skills, a learning, training and development business, helping individuals and teams improve their non-technical (emotional, behavioural, and communication) skills. Soft Skills has worked with leaders in a variety of customer-facing industries, including Hospitality, Telecommunications, Rail, Financial Services, and Private Healthcare.
As an executive coach, and expert in Neuro Linguistic Programming (NLP) techniques, Ben specialises in helping individuals and teams develop, change their challenging behaviours, and form new habits. Ben is also a Certified EQ-i 2.0 / 360 facilitator and coach, with expertise in assessing individuals and teams on their levels of Emotional Intelligence.